Scope of the Exchange Policy
This exchange policy applies to all finished furniture, home merchandise and corresponding accessories sold via Moderndosagellc online store. Eligible customers may submit exchange requests following terms set out below.
1. Exchange Timeframe
Exchange requests must be submitted within 14 days upon product receipt. Requests submitted after this window cannot be accepted.
2. Product Condition Requirements
Items submitted for exchange must stay brand-new and unused with full resale value. All original packaging, hardware and instruction manuals must be returned together.
3. Exchange Process Overview
Submit your exchange application via E-mail to Moderndosagellc, including order number, product name and quantity. Our team will reply within 24 business hours with an RMA authorisation number and detailed return guidance.
4. Exchange Verification
We will inspect returned goods after receipt. Only merchandise passing condition verification will proceed with the exchange workflow.
5. Exchange Shipping Costs
All shipping expenses associated with the exchange process are fully covered by Moderndosagellc. Prepaid shipping labels will be provided to you at no extra charge.
6. Exchange Return Address
Ship exchange-eligible items to the address shown below:
1137 N HIAWASSEE RD, ORLANDO, FL 32818, United States
Please securely repack merchandise and clearly mark your RMA number on the outer package to speed-up processing.
7. Safe Return Shipping
We recommend using trackable shipping services for return shipments. If damage occurs during return transit, notify our customer service within 24 business hours.
8. Processing Time
Once we receive and inspect your returned goods, we generally process your exchange and dispatch replacement merchandise within 2 business days. Shipping confirmation plus tracking information will be E-mailed to you.
9. Customer Support and Inquiries
For any questions on exchange rules or workflow:
Phone: +1 (813) 422-8820
E-mail: info@moderndosagellc.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST
All E-mail enquiries receive a response within 24 business hours.
10. Store Information
This website is owned by MODERN DOSAGE LLC
Company Name: MODERN DOSAGE LLC
Address: 1137 N HIAWASSEE RD, ORLANDO, FL 32818, United States
EIN: 33-2560453
Phone: +1 (813) 422-8820
E-mail: info@moderndosagellc.com
Business Hours: Monday – Friday, 08:00 – 18:00 EST